Text-to-911 service now available in Albemarle-UVa-Charlottesville region
In December, the Emergency Communications Center (ECC) began accepting text messages to 911 from those who can’t call during an emergency.
Overview of Text-to-911
The preferred method for contacting 911 will always be to call, but the text-to-911 option should be used by anyone who is deaf or hard of hearing, is in a dangerous situation and afraid to speak out loud, or has a medical emergency that keeps them from talking.
An active data plan is required to use the text-to-911 service–simply connecting to Wi-Fi will not allow you to text-to-911. The service is available to anyone who lives, works, or travels to the Albemarle-UVa-Charlottesville area.
Residents should follow these guidelines when texting to 911
- Do call if you can, text if you can’t
- Do send a text message to 911 if you are deaf or hard-of-hearing, can’t speak, or it is not safe for you to speak out loud
- Do provide the exact location of the emergency in the text message
- Do call 911 if you don’t get a reply by text or if you get a reply that texting is not available
- Do not text and drive
- Do not send photos, emojis, or videos to 911
- Do not copy others on the message to 911; text-to-911 cannot include more than one person
For questions, please contact Penny Banks, Senior Systems Engineer, at: 434-977-9041.
For more information, visit: www.communityemergency.org or www.albemarle.org/ECC.