newsthe rights and choices of consumers highlighted during national week

The rights and choices of consumers highlighted during national week

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The goal of National Consumer Protection Week is to help Americans understand their consumer rights and make informed choices.

National Consumer Protection Week is March 5 to 11, 2023.

The State Corporation Commission (SCC) and the Federal Trade Commission are working with federal, state and local agencies and organizations for the annual awareness campaign.

The SCC may be able to help if you are shopping for a mortgage or automobile loan, have questions about your insurance policy or are confused about charges on your utility bill. Staff may provide assistance, answer questions and address concerns regarding insurance companies and agents, state-chartered financial institutions, investment firms and their representatives, retail franchises, and investor-owned utilities providing electric, natural gas, water, sewer and landline telecommunications service.

The SCC encourages Virginians to shop around and understand options when it comes to regulated businesses and services. Virginians should evaluate offers, keep written records of all transactions, find products and services that suit their particular needs, review statements and bills regularly, be aware of spot scams, and verify that an individual or company is properly licensed or registered.

While consumers are encouraged to resolve issues directly with a regulated individual or company first, if not resolved, consumers can contact the SCC at 1-800-552-7945 or call the appropriate SCC division in Richmond using the numbers below:

  • Bureau of Insurance – 804-371-9741
  • Bureau of Financial Institutions – 804-371-9657
  • Division of Securities and Retail Franchising – 804-371-9051
  • Division of Public Utility Regulation – 804-371-9611
  • Office of the Clerk – 804-371-9733
  • Division of Information Resources – 804-371-9141

Information about the complaint process is available online.

Rebecca Barnabi

Rebecca Barnabi

Rebecca J. Barnabi is the national editor of Augusta Free Press. A graduate of the University of Mary Washington, she began her journalism career at The Fredericksburg Free-Lance Star. In 2013, she was awarded first place for feature writing in the Maryland, Delaware, District of Columbia Awards Program, and was honored by the Virginia School Boards Association’s 2019 Media Honor Roll Program for her coverage of Waynesboro Schools. Her background in newspapers includes writing about features, local government, education and the arts.