State launches review, extends DMV hours
Gov. Bob McDonnell and the Joint Legislative Audit and Review Committee are launching an independent review of the computer-system failures that affected operations at the Department of Motor Vehicles and 25 other state agencies – and Northrop Grumman is picking up the tab.
“I have spoken personally with Northrop Grumman CEO Wes Bush. I expressed to him that extended lapses in state computer services was an unacceptable hardship on our citizens and employees. I made clear that I expected the best around-the-clock recovery efforts possible in order to reclaim and restore all missing files and data. I appreciate the company’s commitment to a full and comprehensive recovery from this system failure, and the agreement that Northrop Grumman would pay for the reasonable cost of the independent review that must take place immediately,” McDonnell said in a statement released on Thursday.
McDonnell also announced today that 14 DMV customer-service centers will be open Sunday and on Labor Day on Monday to help process the backlog in license applications resulting from the shutdown.
The extended hours will be offered at locations in Abingdon, Alexandria, Charlottesville, Chesapeake, Chesterfield, Fair Oaks (10:30 to 6:30), Hampton, Harrisonburg, Leesburg, Lynchburg, Richmond-Broad Street, Roanoke, Virginia Beach- Buckner and Woodbridge.
All DMV locations in Virginia will be open on Friday through 6 p.m. and on Saturday from 8 a.m. to noon.
“We have also acted administratively to help Virginians who have been unable to renew their licenses over the past week by extending existing licenses for an additional 20 days. State and local law enforcement agencies have been notified of this extension,” McDonnell said.
“Like all Virginians, I am displeased by the recent computer troubles that have led to this situation. I have directed all impacted state agencies to take all actions necessary to return to normal operating conditions and to ensure that their citizen clients receive the service and assistance they deserve,” McDonnell said.
Edited by Chris Graham. Chris can be reached at firstname.lastname@example.org.