As recent media reports have detailed, more than 200 unheard voicemail messages were erroneously deleted from the Shenandoah Valley Social Services (SVSS) Child Protective Services (CPS) intake line last year.
In an effort to be certain that all of those in need of services from SVSS receive them, SVSS requests that prior callers to the department call again if they:
- called SVSS to make a report of child abuse or neglect between April 18, 2014 and October 29, 2014
- were transferred to the agency’s CPS intake line
- left a voice mail message on the CPS intake line
- are concerned that SVSS did not receive the information contained in their voice mail message
Calls should be directed to SVSS’s assistant director, Anita Harris, at (540) 245-5810. Every effort will be made to respond to each caller as promptly as possible.
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