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Staunton Police Department implements dispatch system for emergency calls in the city

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The Staunton Police Department implemented a Medical Priority Dispatch System, or MPDS, last week for emergency and non-emergency calls in the city.

The system will enable dispatchers to assess each emergency medical situation with an onscreen display that will display a series of questions that may be asked of the caller. Each question is built on the response to the previous question. The goal is to gather a better assessment of the patient’s condition.

The system follows internationally recognized standards and provides universal, consistent care and service to every caller.

It will also help the dispatcher gather critical emergency call information for responders while they are enroute to the location, identify life-threatening situations where additional resources may be needed, safely prioritize calls for appropriate and fast response, and, provide “zero minute” dispatch life support using pre-arrival and post-dispatch instructions.

The Staunton Police Department’s Dispatch Center staffs 12 full-time and three part-time dispatchers. In 2023, the dispatch center took approximately 14,000 emergency (911) calls and 35,000 non-emergency calls.

Crystal Graham

Crystal Graham

Crystal Abbe Graham is the regional editor of Augusta Free Press. A 1999 graduate of Virginia Tech, she has worked for nearly 25 years as a reporter and editor for several Virginia publications, written a book, and garnered more than a dozen Virginia Press Association awards for writing and graphic design. She was the co-host of "Viewpoints," a weekly TV news show, and co-host of Virginia Tonight, a nightly TV news show. Her work on "Virginia Tonight" earned her a national Telly award for excellence in television.

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