U.S. Sen. Mark R. Warner (D-VA) wrote to U.S. TRANSCOM Commander General Paul Selva with a series of questions regarding TRANSCOM’s announcement that it would continue to use International Auto Logistics (IAL), a DoD contractor that misplaced or lost thousands of service members’ cars, to ship troops’ personal vehicles to and from overseas assignments.
“I appreciate that TRANSCOM and IAL continue to work to meet the 98% required delivery date standard, and that you and IAL are hopeful that the upcoming peak shipping season will be better, but I request that you brief me as soon as possible on the concrete actions IAL has taken to improve performance and why you believe their new plan will be successful,” wrote Sen. Warner today.
TRANSCOM officials recently announced that IAL briefed military officials on Feb. 12 regarding changes the contractor is making to rectify widespread problems reported by thousands of service members whose vehicles had been shipped by IAL, which included late deliveries and misplaced or damaged vehicles. Following that meeting, TRANSCOM announced that IAL “demonstrated significant performance improvement” and had made the changes necessary to prepare for peak moving season, which will begin in May.
Sen. Warner wrote, “Since this problem emerged last summer I have worked with you and your staff to assist several hundred service members locate their cars when they could not get accurate information from the contractor. I do not believe it should be TRANSCOM’s, or a U.S. Senator’s job, to do the work for a contractor who is getting paid by the taxpayers to provide a service.”
In October, Sen. Warner met with Gen. Selva to express serious concerns about IAL’s substandard performance. The meeting followed series of letters from Senator Warner after TRANSCOM and the contractor were unable to show improvement in correcting on-going problems locating the vehicles of hundreds of Sen. Warner’s constituents.
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