DMV offers additional resource for customers who are deaf or hard of hearing

dmv virginiaThe Virginia Department of Motor Vehicles has added new communication devices to its service centers to help DMV employees better serve customers who are deaf or hard of hearing.

The wireless electronic device, called UbiDuo, has two small screens attached to keyboards that allow a customer and an employee to communicate across the service counter by typing a conversation in real time.

This resource is available at all 75 DMV customer service centers across the state. UbiDuo details are posted at the information desk in each customer service center to inform customers that the device is available.

DMV will continue to offer sign language interpreter arrangements if customers prefer to use that service.

“Providing this new electronic device will improve face-to-face communication for customers who are deaf or hard of hearing and make their DMV experience even more efficient,” said acting DMV commissioner Linda Ford.

DMV purchased the UbiDuo devices via a federal grant from the Federal Motor Carrier Safety Administration.

Crystal Graham

Crystal Abbe Graham is the regional editor of Augusta Free Press. A 1999 graduate of Virginia Tech, she has worked as a reporter and editor for several Virginia publications, written a book, and garnered more than a dozen Virginia Press Association awards for writing and graphic design. She was the co-host of "Viewpoints," a weekly TV news show, and co-host of Virginia Tonight, a nightly TV news show. Her work on "Virginia Tonight" earned her a national Telly award for excellence in television.