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10 trends to watch in AI and technology

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Digital technology continues to develop at an increasingly rapid pace and business continues to be eager to embrace these as fast as possible.

According to Avi Benezra, CTO at SnatchBot, these are the top AI and technology trends that will disrupt industries and business in the coming years. “In my opinion, these are the 10 trends that will disrupt how business is done as they continue to be perfected and are embraced over the coming years.”

RPA evolves into hyperautomation

Robotic Process Automation (RPA) are the artificially intelligent software workers that can do the mundane tasks previously done by humans. SnatchBot is a leader in providing RPA chatbots that can already undertake a whole range of tasks, but with Hyperautomation, these tools will be able to combine Machine Learning (ML), software tools, and automation tools that will be far more impactful. The collective use of RPA and Chatbots is a game changer to many organizations.

Multiexperience will enhance human interaction

Human interaction with the digital world is going to be revolutionized over the next few years as Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR) are combined to offer everyone, even those without technological knowledge, a richer multisensory and multimodal experience. This will be because the technology will offer experiences that are communicated across more human senses.

Empowerment through democratization

Simplifying the experience that people have by providing them with access to technical expertise is what Democratization is all about. Users can forgo training that can take time and cost money.

In the following years, Democratization will become significantly more relevant for data and analytics tools and in AI, for the custom-development of applications. It will also be more widely used than now in the field of design, where the citizen-developer already has some options with low-code or no-code design. It will enhance knowledge allowing more people to gain access to specialized skills for task completion, even though these are beyond their training.

Physical and cognitive human augmentation

Wearable devices and implants will be able to change some physical aspects and capabilities in humans to offer physical augmentation. On the other hand, cognitive augmentation can be offered through traditional computer systems or in smart spaces on a multi-experience interface.

Consumers will demand more transparency and traceability

Strict legislation is already being implemented across the globe to ensure that personal data is managed correctly and secured. Organizations recognize the concerns of their consumers and are embracing AI and other technologies to regain their trust. Transparency and traceability are an area where all companies will need to concentrate their efforts as they implement the methods that ensure that they are following all the digital ethics and privacy needs.

Edge Computing is empowered

Edge Computing is already placing information processing, content collection and delivery closer to relevant users and gives them greater autonomy and the ability to exploit more opportunities, while it also reduces latency. Edge computing is increasingly becoming more sophisticated and industries will embrace it for a whole range of devices including drones, autonomous vehicles and robots.

Cloud computing enters a new era

The centralized model of public cloud services expands and becomes a distributed cloud. This new era in cloud computing will mean that the original cloud provider still has the responsibility for the governance, operation and other aspects of the services.

AI devices are about to interact more with humans

Robots, drones, autonomous vehicles and other autonomous devices are been given the ability to deliver advanced behaviors that will allow them to interact in a more natural way with their surroundings and people. This means that as the technology improves and they are accepted more, they will be deployed in public spaces where they will be able to work autonomously or in collaboration with humans.

Blockchain potential continues to increase

Blockchain enables trust and provides transparency and will continue to reshape many industries by lowering costs, reducing transaction times and improving cash flow. There are many potential areas where blockchain can still make an impact and these include identity management. Scalability and interoperability are technical challenges that currently hamper adoption in some areas, but companies are ready to embrace these technologies as they become available.

Security is imperative

All of the above trends bring with them the increased risk for potential attacks which can take place through IoT, cloud computing and other connected systems or services. It will be up to those responsible for security and risks to eliminate these by protecting AI powered systems over the whole network of an organization.

Those that are bold enough to embrace these new trends of the decade give their businesses the competitive edge that makes them leaders in their industry.


Augusta Health Augusta Free Press Kris McMackin CPA
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Augusta Free Press