Home University partnership to provide greater mental health support to students 

University partnership to provide greater mental health support to students 

frustrated student
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Virginia Tech, James Madison University, and Virginia Commonwealth University have entered into a system-wide agreement for telehealth and tele-mental health services with TimelyMD.

This agreement will bring additional, much-needed mental health assessment and treatment services to all students at participating colleges and universities at a time when student mental health concerns and needs are increasing across the nation.

Mental health continues to be of particular concern to students and campus leaders. In a recent article from Inside Higher Ed, 14 percent of students say their mental health got worse at the start of the pandemic and remained unchanged, while only 10 percent said they haven’t had mental health challenges.

Approximately 56 percent of students responding said their mental health was fair or poor, nearly one in five students had suicidal ideation, and a staggering three-quarters struggled with anxiety or depression while at college.

No matter the numbers, the mental health challenges students experience continue to increase.

“The mental and emotional health of every student, whether they are on campus, with family, or in our larger community is integral to student success at Virginia Tech,” said Virginia Tech President Tim Sands. “Learning, and social engagement occurs around the clock in today’s higher education environment, and it’s important to support our students’ educational experience and well-being with accessible mental health coverage.”

TimelyMD is the leading virtual health and well-being resource for institutions of higher education. TimelyCare serves as a 24/7 virtual extension of campus counseling center resources, with a goal of improving student well-being, engagement and retention.

Through TimelyCare on their phone or other device, students can select from a wide-ranging menu of virtual care options from licensed counselors and mental health providers – at no cost and without the need to bill costs to traditional insurance – including:

  • On-demand mental health support (TalkNow)
  • Appointment-based mental health counseling
  • Psychiatric support
  • Health coaching
  • Care navigation with basic needs
  • Digital self-care content

In addition, 12 scheduled counseling visits are available at no cost for each student throughout the year.

“Putting the needs of students first means providing an exceptional educational experience with support for total student well-being,” said Michael Rao, president of Virginia Commonwealth University and VCU Health. “This partnership provides a tool for students to access mental and emotional health services when it works best for their needs, improving their ability to succeed and thrive in their studies and in their lives inside and outside of school.”

Faculty and staff will also have access to support that empowers them to guide students to TimelyCare resources to help students achieve a sense of well-being, live healthier lifestyles and improve their mental health.

“These services will complement what is already provided through our student health and counseling centers,” said JMU President Jonathan Alger. “TimelyCare will be yet another resource to which the university community will have access through a wonderful statewide partnership.”

Crystal Graham

Crystal Graham

Crystal Abbe Graham is the regional editor of Augusta Free Press. A 1999 graduate of Virginia Tech, she has worked for nearly 25 years as a reporter and editor for several Virginia publications, written a book, and garnered more than a dozen Virginia Press Association awards for writing and graphic design. She was the co-host of "Viewpoints," a weekly TV news show, and co-host of Virginia Tonight, a nightly TV news show. Her work on "Virginia Tonight" earned her a national Telly award for excellence in television.