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Got a text about an overdue toll charge? It’s likely a scam, according to the DMV

Crystal Graham
toll DMV ez pass scam
Image courtesy Virginia DMV

The Virginia Department of Motor Vehicles is alerting customers about a new text scam where fraudsters pose as toll agencies and falsely claim you owe money for unpaid tolls.

In the text message, the scammers tell you to pay a toll to avoid late fees and include a link in the message. Clicking that link could result in your personal information being stolen, making you a victim of this scam, according to the Virginia DMV.

“The DMV will never send you text messages about toll bills,” said Gerald Lackey, DMV commissioner. “We urge our customers to be vigilant and avoid sending your personal information via text.”

For more information on text messages about toll payment, visit www.tollroadsinvirginia.com

Federal Trade Commission: Tips to avoid text scams


  • Don’t click on any links in, or respond to, unexpected texts. Scammers want you to react quickly.
  • Check to see if the text is legit. Reach out to the state’s tolling agency using a phone number or website you know is real — not the info from the text.
  • Delete unwanted text messages.
  • Use your phone’s “report junk” option to report unwanted texts to your messaging app or forward them to 7726 (SPAM).
  • Once you’ve checked it out and reported it, delete the text.

Crystal Graham

Crystal Graham

Crystal Abbe Graham is the regional editor of Augusta Free Press. A 1999 graduate of Virginia Tech, she has worked for 25 years as a reporter and editor for several Virginia publications, written a book, and garnered more than a dozen Virginia Press Association awards for writing and graphic design. She was the co-host of "Viewpoints," a weekly TV news show, and co-host of Virginia Tonight, a nightly TV news show on PBS. Her work on "Virginia Tonight" earned her a national Telly award for excellence in television.