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Home Instead Senior Care local office ranked tops by J.D. Power

The Verona office of Home Instead Senior Care was recently recognized by J.D. Power and Associates for receiving the highest scores in both Client and CAREGiver satisfaction among the 86 mid Atlantic region offices of the home care provider.  In the most recent PEAQ (Pursuing Excellence by Advancing Quality) survey, Client satisfaction was rated at 89% and CAREGiver satisfaction was 86%.  These outstanding scores have also resulted in the office ranking #11 nationally in Client satisfaction.

Pam and Roger Boles are the local owners of the Home Instead Senior Care office which has been serving families in the communities of Augusta, Rockingham and Rockbridge counties with high quality care for more than 12 years.  The Staunton NewsLeader’s 2012-13 Fact Book identifies the company as the 10th largest employer in Staunton.

J.D. Power and Associates is a global marketing information services firm which conducts surveys on service quality and customer satisfaction.

Home Instead Senior Care (HISC) is the largest care giving organization in the world with 975 offices in 15 countries employing more than 65,000 CAREGivers.  Its customized non medical services of companionship, housekeeping, meal preparation, medication management, transportation, and personal care help keep seniors as independent as possible for as long as possible.   Each HISC office is independently owned and operated.  For more information please call (800)797-8518 or

Augusta Health Augusta Free Press Kris McMackin CPA
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Augusta Free Press