Augusta Health liaisons connect patients, families
Because of COVID-19, Augusta Health needed to implement a No Visitation/No Access policy. This can cause increased stress for families of patients, especially those in the Emergency Department.
The new ED Patient and Family Liaisons provide support to families and patients in the ED and connect patients and families to physicians and staff. They listen to concerns, ensure communication and help meet the needs of both the patient and the family waiting in the ED.
The ED Patient and Family Liaisons will staff the ED from 7 a.m. to 11 p.m., seven days a week.