nTelos Wireless updates handset protection program
Waynesboro-based nTelos Wireless, known for providing high-speed, dependable, nationwide service, has partnered with Asurion to offer its handset protection program.
In the event of cell phone loss, theft, malfunction or out-of-warranty damage – including liquid damage – nTelos enhancements customers now enjoy include:
- Receiving a replacement handset as soon as the next day at no additional charge.
- Peace of mind that their replacement will be backed by an industry-leading 12-month warranty.
- The ability to file and complete a claim online or take advantage of extended call center hours
After conducting a thorough evaluation of potential partners, nTelos selected the technology protection company Asurion, which is known in the industry for its customer benefits and service.
“We are excited to be offering a best-in-class handset protection program,” said Rob Cale, vice president of marketing for nTelos. “Our customers will benefit from our partnership with an industry leading provider – and an offering that includes faster replacement service, longer call center hours, an on-line claims process, and a 12-month warranty on the replacement devices.”
“nTelos is a premier wireless operator and we are proud to be providing their customers with a quick, easy way to stay connected to friends and family,” stated Rodney Schlosser, Asurion’s senior vice president of business development. “Programs such as the nTelos Device Protection Service are very important, particularly as more and more subscribers move to smartphones, which store personal information and have a higher replacement cost. Asurion and nTelos will work to ensure that customers stay connected to friends, family and coworkers.”
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