Comments on: Need two? http://augustafreepress.com/2006/03/20/need-two/ Independent news source for Augusta County, Staunton and Waynesboro, Va. Sun, 12 Feb 2012 16:53:14 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: ColoradoJimH http://augustafreepress.com/2006/03/20/need-two/comment-page-1/#comment-182 ColoradoJimH Sat, 11 Oct 2008 18:19:45 +0000 http://augustafreepress.wordpress.com/?p=4102#comment-182 Blog Posting #1 Stubhub sold me invalid tickets to the September 18th Yankees game. I have asked several times for an answer: Did they or the owner of the tickets commit fraud? I am still waiting for their reply, despite several requests for an answer. Oh - they did send me a $200 credit. The cost of my trip exceeded $4k. I do plan to submit a complaint to the NY Attorney General's office. I hope this will work; I have my doubts. I see StubHub (an EBAY Co) donated to the AG's political campaign fund. I am open to joining a class action, if others want to do the same. Blog Posting #2 Stephen Wichlac, Executive Customer Care Specialist from StubHub contacted me late yesterday – by email (why no call?). I found the timing to be odd. Could it be the result of the nearly 100 complaints I placed on blogs (including several financial sites and EBay's - the parent company) yesterday? In his email he scolded me, stating I had not completed the proper paperwork. Of course I (I have proof) submitted the proper paperwork. It wasn’t easy though. I had to phone StubHub and secure a working fax number; the one on their form wasn't working!! Wichlac claims: "From what we have been able to find, it sees that your seller originally purchased these tickets from another party and then resold them on our site." I told Stephen via my email response that his problem isn’t my problem; they resold tickets from someone other than the owner. Premium tickets should be verified. Why didn't they contact the original owner and verify the tickets had not been stolen? I am still open to hearing from hand from others re their experiences. I do plan to file a complaint with both the NY and CO AG office. For those with a similar complaint, you know how difficult it is to locate someone at StubHub customer care. The number given to me was never answered. Twice when their person telephone and left a vm for me, she stated that I wouldn’t be able to phone back and leave a voice mail – her voice mail didn’t work she warned (customer care?). Here is Stephen Wichlac’s contact information. Use it: Stephen Wichlac Executive Customer Care Specialist swichlac@stubhub.com Phone: 860.408.5812 Blog Posting #1
Stubhub sold me invalid tickets to the September 18th Yankees game. I have asked several times for an answer: Did they or the owner of the tickets commit fraud? I am still waiting for their reply, despite several requests for an answer. Oh – they did send me a $200 credit. The cost of my trip exceeded $4k. I do plan to submit a complaint to the NY Attorney General’s office. I hope this will work; I have my doubts. I see StubHub (an EBAY Co) donated to the AG’s political campaign fund. I am open to joining a class action, if others want to do the same.

Blog Posting #2
Stephen Wichlac, Executive Customer Care Specialist from StubHub contacted me late yesterday – by email (why no call?).

I found the timing to be odd. Could it be the result of the nearly 100 complaints I placed on blogs (including several financial sites and EBay’s – the parent company) yesterday?

In his email he scolded me, stating I had not completed the proper paperwork. Of course I (I have proof) submitted the proper paperwork. It wasn’t easy though. I had to phone StubHub and secure a working fax number; the one on their form wasn’t working!!

Wichlac claims: “From what we have been able to find, it sees that your seller originally purchased these tickets from another party and then resold them on our site.”

I told Stephen via my email response that his problem isn’t my problem; they resold tickets from someone other than the owner. Premium tickets should be verified. Why didn’t they contact the original owner and verify the tickets had not been stolen?

I am still open to hearing from hand from others re their experiences. I do plan to file a complaint with both the NY and CO AG office.

For those with a similar complaint, you know how difficult it is to locate someone at StubHub customer care. The number given to me was never answered. Twice when their person telephone and left a vm for me, she stated that I wouldn’t be able to phone back and leave a voice mail – her voice mail didn’t work she warned (customer care?). Here is Stephen Wichlac’s contact information. Use it:

Stephen Wichlac
Executive Customer Care Specialist
swichlac@stubhub.com
Phone: 860.408.5812

]]>